Web Demo is a product of iiniit. Paid plans are billed in advance through our payment processor, Paddle, which acts as the merchant of record for these purchases. Paddle handles the checkout, invoicing, and payment collection on our behalf.

Subscriptions renew automatically at the end of each billing period until canceled. Your payment card details are handled by Paddle and are never stored on iiniit’s servers.

Each plan includes the demo, capture, seat, and analytics limits listed on the Pricing page. Limits apply for the duration of the billing period and reset at renewal.

Prices are shown before you confirm a payment. The price you pay may vary by location, and any applicable taxes are calculated and displayed by Paddle at checkout.

You can request a refund within 7 days of purchasing or renewing a paid plan. Refunds are prorated: you are refunded for all remaining, unused days of your current billing period.

When you request a refund, your subscription is canceled immediately and your account returns to the Free plan.

Go to Billing & plans and choose “Request refund” while your subscription is within the 7-day window. The prorated amount is returned to your original payment method through Paddle; your bank may take a few business days to post it. If you have any trouble, reach us at [email protected].

Once the 7-day window has passed, payments for the current period are non-refundable. You can still cancel at any time to stop future renewals — access continues until the end of the period you have already paid for.

You can cancel your subscription at any time from Billing & plans. Cancellation stops future renewals and takes effect at the end of the current billing period, unless you request a refund within the 7-day window, in which case cancellation is immediate.

If a renewal payment fails, we (through Paddle) may retry it and will notify you. If it remains unpaid, your subscription may be canceled and your account moved to the Free plan, with paid features disabled. Keeping your payment details current helps avoid interruptions.

We may update this Payment Policy from time to time. When we make material changes we will update the date above and communicate them through the Service. The refund terms that applied at the time of your purchase will govern that purchase.

Questions about billing or a payment? Reach the iiniit team at [email protected].